Privacy Policy Service Privacy Policy


This is the Service Privacy Policy which each User must accept when they create an account and register as User of Service. This Privacy Policy is part of the User Terms of the Service and definitions are as stated in the Terms of Use of the Service (terms beginning with capital letter are defined in the User Terms).


Preface Service is a service operated by Neona Oy (“Neona”, “we”, “us”). Neona operates the website and the Service. This privacy policy (“Privacy Policy”) will explain how Neona uses, analyzes, processes and distributes non-personal data and Personal Data that we collect from you (“You”, “User”) and/or that is otherwise generated when You use the Service.


What data do we collect?


As you use the Service, Neona collects the following data:

  • Personal Data including: Your name, email address, phone number, login credentials, your IP address, your payment information.
  • We may also collect technical information from your internet browser (Browser version, Operating system etc.) and other usage data for example how long a User has used the Service, how long does one use session take, what features are used.
  • Cookies and other tracking data. We use solely Cookies that are necessary to make online credit card payments and to operate our third party payment service provider You will be prompted regarding Cookie choices each time You visit our website and access the Service. We may, in the future use Cookies for advertising purposes that will be used to provide You with personalized content and/or personified adverts on our website and in the Service.
  • Data that Users store into the Service and/or that is generated through the use of the Service while using its features such as own video footage of training sessions.
  • Feedback regarding the Service and its features.


We collect Personal Data only to the extent necessary for the use of the Service or certain features of the Service, for payment processing, and maintaining the customer relationship between You and us. Any information collected shall be deemed as Personal Data only if and insofar as it can be linked to You. Otherwise the data shall be deemed as non-personal data.

Consent and withdrawal of consent


If You use our website or register as a User to the Service, you shall submit Your consent to the User Terms and agree to this Privacy Policy. You give Your explicit consent that we can collect, use, analyze, process and distribute non-personal data and Your personal data pursuant to this Privacy Policy.

We may ask Your separate consent to certain collecting, processing, analysing or otherwise utilising non-personal data and/or Your Personal Data if it is required by law or if we deem it otherwise appropriate. Particularly we will do so in case of situations not covered by the terms of this Privacy Policy such as completely new features in the Service. 

If You do not give Your consent, we reserve the right not to provide you with the Service at all or a specific part of the Service if the offering of the Service as a whole or a specific part of the Service requires the collecting, storing, processing or otherwise utilizing of your Personal Data. You have the right to withdraw your consent regarding the collecting, storing, processing and otherwise utilizing Your Personal Data by Neona at any time by notifying If you do so, we will not process Your Personal Data based on your consent any longer, however, there may be other legal grounds for processing the Personal Data even without consent depending on the case and Personal Data in question.

This website uses Cookies to ensure you get the best experience on our website. By using this website you accept our Privacy Policy and the use of cookies as described in our Cookies prompt that appears each time You visit our website.

You may adjust the use of Cookies at your browser settings at any time. However, if you disable the use of Cookies, your user experience may be inferior compared to the customary use of Cookies. Furthermore, the disabling of cookies may cause the Service to not function and You may be not able to use our Services appropriately anymore.

You are at any time entitled to request that we shall not process your personal data for direct

marketing purposes.


How do we collect your personal data and non-personal data?


You directly provide us with most of the Personal Data and non-personal data we collect, store and process. We collect non-personal data and process data based on Your consent when You,

for instance, but not limited to;


  • Register online to our Service and fill in the registration form.
  • Update existing Service registration information or settings.
  • Voluntarily complete a customer survey or provide feedback to us.
  • Use features of the Service which require User input data to be saved, analysed or otherwise processed.
  • Through Cookies that track Your activity in the Service.


How will we use your personal data and data?


We collect your Personal Data and non-personal data so that we can:

  • Make the Service available, develop and maintain it for you.
  • Offer you a unique user experience, relevant content, and insights into Your training.
  • Process your registration into the Service and manage your account and our relationship with You.
  • Contact you in issues and inform you about changes related to the use of the Service and the Terms of Use and this Privacy policy.
  • We may use Personal Data to generate analysis results and statistical data that is no longer Personal Data.
  • Provide information from our partners providing products or services that may be of interest to you based on information given by You through the Service.
  • Provide analysis or valuable information so that we can improve the Service
  • Monitor the usage of the Service to ensure that Users abide by the Terms of Use and to ensure that Your Personal Data is safe and not misused.
  • Offer You customer care and support.
  • Process payments and payment related contacts.


We strive to be transparent and open with regards collecting and processing of Personal Data. Certain collecting, storing and use of Personal data is, however not optional if You wish to use the Service and/or certain features of the Service.

With regards non-personal data we retain free rights to utilise such data in accordance with our business purposes as we see fit.


Transfer of Personal Data and non-personal data


We do not intend to transfer or store any Personal Data outside of the EU member states. If the transfer of Personal Data outside EU member states would be necessary for example due to technical reasons such as server capacity or the like, or due to compliance with legal requirements arising from jurisdictions outside the EU, we will safeguard the Personal Data and use model clauses provided by the EU Commission in such transfer.

We may transfer your personal data to companies belonging to the same company group as Neona or to our partners that are maintaining or marketing the Service.


We may transfer other data than Personal Data to companies belonging to the same company group or to our partners, potential business partners, such as third parties who analyze data on behalf of us. If we transfer and/or disclose any data, we require a written agreement protecting the Personal Data from unauthorized use and to ensure that it is being processed solely in accordance with applicable laws. Furthermore we shall ensure that our business partners, such as third party web analytics service providers, have reasonable technical and organizational measures to protect any disclosed Personal Data against unauthorized use. However, no method online or electronical storage is deemed to be 100 % secure and thus we cannot guarantee absolute data security.

We have the right to disclose your Personal Data if the disclosure is required

  • by law;
  • to protect our legal rights;
  • to protect the safety of Service or the safety of the Users of the Service or the public; and
  • to prevent, stop, or report a wrongdoing in conjunction of our Service.


How do we store your personal data and non-personal data?


Your Personal Data is stored in one or several protected servers within the EU and the EEC countries and only our personnel may have access to such servers. Your personal data shall not be transferred or disclosed outside the EU and/or the ETA countries without your written consent.

We will keep your Personal Data for 1year after termination of the agreement between You and us. Once this time period has expired, we will delete your Personal Data.




We may send you information about products and services of ours and/or our partners that we think you might like. Also we may provide personified advertising and content via the Service. If you no longer wish to be contacted for marketing purposes, contact


What are your rights with regards Your Personal Data?


We would like to make sure you are fully aware of all of your rights with regards Personal Data. Every User is entitled to the following:

  • The right to access – You have the right to request Neona for copies of Your Personal Data. We may charge you for this service should it cause us costs.
  • The right to rectification – You have the right to request that Neona corrects any information concerning You that You believe is inaccurate. You also have



the right to request us to complete the information You believe is incomplete.

  • The right to erasure – You have the right to request that we erase Your Personal Data, under certain conditions and provided that we do not have a valid legal reason for keeping certain Personal Data.
  • The right to restrict processing – You have the right to request that we restrict the processing of Your Personal Data, under certain conditions defined in applicable legislation.
  • The right to object to processing – You have the right to object to our processing of Your Personal Data, under certain conditions defined in applicable legislation.
  • The right to data portability – You have the right to request that we transfer the Personal Data that we have collected to another organization, or directly to you, under certain conditions defined in applicable legislation.
  • The right to make a complaint to the competent data protecting authority – You have a right to make a complaint to the competent data protecting authority if you suspect or think that we act against binding Data Protection legislation.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:, Post address: Mekaanikonkatu 15, 00880 Helsinki, Finland, Neona Oy


Cookies are text files placed on your computer or device to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through Cookies or similar technology. Currently we only use necessary Cokies for payment processing of online payments by our third party payment service provide. In the future, Neona Service may use cookies in a range of ways to improve Your experience on our website, including but not limited to:

  • Keeping you signed in
  • Understanding how you use our website
  • Providing analytics regarding Users of our website and Service


There are a number of different types of Cookies, however, Neona Service currently uses cookies only for payment processing purposes of our third party service provider of online payment related service. We may use cookies so that we recognise You on our website and remember Your previously selected preferences. These could include language settings and location information. You are prompted regarding Your Cookie choices each time You visit our website and access the Service. Additionally You can set Your browser not to accept cookies, however, in a few cases, some of our website and Service features may not function as intended.


Privacy policies of other websites


The Service may provide links to other websites posted by us or other Users. Our privacy policy applies only to our website and our Service, so if you click on a link to another website, You should read their privacy policy and possible other terms and conditions. We take no responsibility whatsoever of the privacy policy or the safety of sites not under our control. You are responsible for the possible consequences that are caused to You or Your Personal Data if you have clicked links to other sites that are not operated by us.


Changes to our Privacy Policy


Neona keeps its Privacy Policy under regular review and places any updates on this web page. We recommend you review our Privacy Policy regularly. You will be informed separately on all crucial amendments to this document accompanied by a brief explanation of the purpose and meaning of the amendments made.

How to contact us?


If you have any questions about the Privacy Policy or Personal Data in the Service, the Personal Data and non-personal data we hold on You, or You would like to exercise one of Your Personal Data protection rights, please do not hesitate to contact us.

Neona Oy, FI2003070-9 ,, post address: Neona Oy,, Mekaanikonkatu 15, 00880 Helsinki, Finland